7am to 10pm (Monday to Saturday)
10:30am to 10pm (Sundays and bank holidays)
Your Name/Company name
Your Telephone number
Details of the vehicle obstructing your driveway
What are school streets?
School Streets are, in their simplest form, timed closures to motor traffic outside schools - usually during pick up and drop off times.
How will the school street work?
For the trial, we are closing off Buckland Road starting from the junction of Moor Lane. The trial will see this section of road monitored by an Automatic Number Plate Recognition (ANPR) camera which will detect vehicles travelling in to the restricted area. The restriction will only apply at certain times of the day to coincide with the school pickup and drop offs. We are sending out this pre scheme questionnaire to gain your feedback.
What time are the restrictions enforceable?
The timings are dependent on the school and location of the school street. Castle Hill School Street timings will be from 8.00-9.30 in the morning and 14.00-15.45 in the afternoon.
Is there a penalty charge for entering the School Street?
What if I’m already within the school street parking zone?
I'm a parent or carer, can I enter the school street zone?
No. Parents or carers dropping children at school will not be able to enter the school street zone. You can only enter if you or your child are a blue badge holder. You will still be able to walk, cycle or scoot to school in a more friendly and safe environment.
I’m a blue badge holder, will I be able to enter the school street?
Yes but you will need to apply for an exemption through the vehicle registration form. If you are a resident, you must use the unique code provided to you in the letters delivered to you. If you are a parent/carer with a disability or with a child that has a disability, at the school you will be required to gain the schools unique code via the schools office, where staff will only provide this on production of proof of being a blue badge holder.
How was the school chosen for the trial?
Kingston Council have been working with Castle Hill Primary School for a number of years to promote sustainable travel to and from school. We are responding to issues brought forward by residents regarding anti social behaviour from people doing the school run.
How long will the scheme last?
The scheme will last a minimum of 6 months with a view to extend or make permanent pending consultation with residents and school as well as evaluation of data collected.
Why was my neighbour consulted before the scheme?
The scheme is using an experimental traffic management order, which means the consultation period for the scheme, runs alongside the scheme rather than before. We sent out a letter with details of the scheme as it was felt by us and the school that we wanted people immediately affected were made aware before implementation in the new school term.
Won’t the scheme push parking issues elsewhere?
Part of the aim of the scheme is to encourage more people to travel sustainably. We will be assessing the local roads during the trial to see whether there are displacement of vehicles. If this occurs, we will look to address these issues too.
Were other options explored to improve the traffic problem and safety outside the school before the introduction of the school street scheme?
They will have tried publicity, training and promotion activities to improve the situation, often with limited success. Other traffic management options, like One-Way Systems or extensive parking restrictions, may have been considered, but to introduce them on a permanent 24/7 basis would penalise those residents living in the affected streets based on an issue that occurs only during school term times at drop-off and pick-up times. It would also not discourage or penalise parking on school zig zag crossings.
The School Streets project provides an opportunity to trial a new way of addressing concerns raised around school parking and congestion, whilst encouraging and enabling alternative and sustainable forms of travel to school.
What will happen with deliveries to the school/my property?
Any deliveries will need to adhere to the school streets closure timings. You should schedule any large deliveries around the school street times of 8.00-9.30am and 14.00-15.45pm.
Should the closed times be shorter?
What happens if I have a courtesy car or have to use another car
The onus will be on you to keep the council updated with a vehicle that you may use. Please use the vehicle registration form on the scheme page to enter any new vehicles.
I’m not within the school street, but now there is someone parking across my driveway. What can be done about this?
The council and its parking enforcement provider NSL are now offering a service for residents and businesses who find their driveway is obstructed by a vehicle. To report an offence, you can call the council's parking enforcement on 0330 135 8952, between:
When calling, you will be required to provide the following:
This is so we can verify that it is the owner of the house that is requesting enforcement action.
Once this information has been received, we will arrange for a Civil Enforcement Officer to visit the location and carry out appropriate enforcement. Depending upon location and resource, we would hope to respond within 15 minutes.
Please note that we do not remove vehicles that have parked adjacent to a driveway and the Civil Enforcement Officer attending will only be able to issue a Penalty Charge Notice (PCN).
Please also note that the above telephone number is provided for the sole purpose of reporting vehicles blocking our residents driveways and cannot be used to report any other kind of parking contravention.
You can also use our interactive map to help us determine whether the parking issues have been displaced to other areas. This will help us make decisions on whether to keep the scheme or not.