Post/print room customer satisfaction survey
We would be grateful if you could take a moment to fill out our survey and tell us how you feel about our in-house post and print service.
Thank you
We would be grateful if you could take a moment to fill out our survey and tell us how you feel about our in-house post and print service.
Thank you
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Who's listening?
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PA
Phone 020 8547 5042 Email print.room@kingston.gov.uk
We asked, you said, we did - 2017/18
Print Room
We asked
How could we improve our print service?
You said
Provide an automatic quote so that the cost can be seen prior to printing a job.
We did
Whilst we are still working on digitising and streamlining our workflow in the print room, from requesting a job to delivering it, a core list of products is now published on the intranet. This means you can view prices before placing a job. An option to request a quote before going ahead with a job was also added to the print request form.
Post Room
We asked
How could we improve our postal service?
You said
Digitalise the postal service, keeping up with other providers and councils who have moved towards this type of system. Improve accuracy of post delivered internally and reduce the number of parcels received by the post room that go missing.
We did
We are looking at ways to centralise printing further and utilise the print room assets effectively. In the meantime, we have introduced a digital parcel management and delivery system which means staff are notified by email when a parcel has arrived and signature required on receipt, giving us a full audit trail of the item. We have also introduced bi-monthly training sessions for staff to improve post accuracy.
If you have any suggestions or comments please email post.room@kingston.gov.uk so that we can cover at our training sessions and continue to improve the service we provide.